What Our Customers Are Saying...  

The end result was / is the rapid, and so far, correct resolution by simply unplugging my multiple USB peripherals and reattaching them one by one till it was found. Bingo – fast, clean and systematic, John C. used the “Keep It Simple” principle which was right on the money avoiding tons of potentially wasted time and heartache.

I can tell you this; John C. “CERTAINLY” has the correct technical mind and approach with a smooth follow-through.

You have a GOOD MAN with him; he nailed it logically & quickly by reviewing the data and going for it.

So far over the past year or two (how long has it been…?) every tech I’ve had has been a talented professional and I am certain any other would have reached this same conclusion also after the ground work had been done but the rapid end result and the way it was handled is absolutely worth an honorable mention on a silver platter.

He’s got my vote for the bonus of the month this time around.

Hat’s off to John C., job well done."

-Jack B., July 28, 2010

-Cheryl B., July 19, 2010

Setting up a new computer with Windows 7 has been a challenge in some respects and I would have been lost without John this morning.

My compliments to you and your staff."

-Pat P., June 16, 2010

-John R., June 6, 2010

-David H., May 21, 2010

She actually said that she was almost happy to have gotten the bad virus because she found you!

Thank you for being someone and a resource I can turn to."

-Jessica P., May 12, 2010

Best Regards"

-Gail M., Febuary 8, 2010

I was a bit leery, at first, using a remote service to work on my computer. After several days as a member, I am totally convinced that your technicians are incredibly knowledgeable, have immense expertise, and are quite professional.

Thank you so much for having Chris as an employee.

Thank you again for your excellent service."

-Sherri B., January 28, 2010

Thanks"

-Pete R., January 25, 2010

Many thanks to your very valuable employees"

-Teresa P., January 16, 2010

It’s so hard to find people that care and be as persistent as Michael was as well as how nice he was to work with."

-Susan D., December 7, 2009

Happy Thanksgiving."

-Pat C., November 30, 2009

Thanks to Fred and My Computer Works for getting me Up & Running!"

-David A., November 25, 2009

-Anna S., November 6, 2009

He helped resolve the issue concerning my computer and also took the time to go over a few questions I had concerning purchasing a laptop.

He was very efficient, friendly and knowledgeable.

He’s definitely a keeper!

Best Regards"

-Nancy J., October 9, 2009

"This is to thank Harold for an amazing job he did in my computer on Tuesday. He solved all the issues very quickly. My computer works faster, all my program working good and it is shutting down and turning on as it should. I want him to know that he is not only a great technician, also, his friendly/dedicated and understanding interaction with customers goes a long way motivating to stay with MCW and recommend this service to business people and friends.

thank you MCW for Harold "

-Sylvia S., August 28, 2009

"I have watched your video and I think it is a positive move on your part by all means . I have many "E" folks that will be interested . I look forward to your future video's and I always enjoy your professional assistance I receive from your technical staff on all my computer needs . You guys are the best ."

-Paul M., August 20, 2009

"I don’t find many companies I can always count on! However this evening, Travis renewed my faith in your company and the youth of America! I called this afternoon about a problem with my main computer. When Travis called he couldn’t be more polite! He asked me a few questions and then went right to work! He called back a little later and was finished with that problem! I asked him if he could look into a few problems I was having with the laptop I had purchased for my former job with “Farmer’s Insurance.” He was very pleasant and again asked me more questions. By this time he knew he was speaking to someone who was not computer savvy! Once again he went to work. As he worked, I spoke with a few friends who said I had asked him to do something impossible!

-Sharon H., July 30, 2009

"Dear Matthew (Tech),

I cannot thank you enough for your thoroughness regarding our session of late. Your attention to detail is greatly appreciated. I sense your caring ways and I wish I were as knowledgeable as you are in the computer field but I have much more water pass under my bridge then you. I appreciate your kindness Matthew and it is a virtue that seems to be disappearing in America these days. Please never lose it. I'm a happily retired senior individual and let it suffice to say I feel I have earned it. I do keep up to the best of my abilities and I still run with the Big Dogs. My computer is my pain! I use it. I need it. I hate it. You MCW are it's savior. LoL. I do not intentionally do anything to give myself problems with this E-Monster. I cannot afford the waste of time it takes to correct the problems caused by the inconsiderate ones called "Hackers". They should all be cast into the desert and be left to dry into oblivion. I'm sorry for the lengthy dissertation and I will end it now. U R All Special."

-Paul M., July 14, 2009

"I am a new customer with your company writing to say how impressed I was when I received a letter from you thanking me for my business.

Including 2 of your business cards was very impressive and made me feel like I could call you directly if I ever had any issues. Equally impressive were the 3 stickers with your toll-free number and the offer of 50% off backup activation. Nice touch!

Everyone in your company from George to all the techs have been a joy to work with. You should congratulate them!

Anyone can create a company, very few can create an 'experience'. (this is the key factor that has made Disney so sensational over their history.) If you continue to create 'an experience' for your customers, you no doubt will live long and prosper."

-Terry C., June 29, 2009

"Dear Mr. Luke Ford, I want to thank you for hiring so many excellent service technicians. My tech was patient and very knowledgeable in working to solve a complicated and troublesome technical problem that had stumped many people in the past and put my computer at death's door. He was pleasant and very understanding of my lack of expertise and did his best to answer my questions and address my concerns.

At times when I was on the verge of panicking and throwing the computer from the rooftop, he calmed me down and reassured me that all would be well. Despite all the obstacles he faced - a slow computer and a slow client - he managed to pull off a successful operation and got my computer back walking again and out of the intensive care ward. Maybe his patience and good will comes from living in Arizona where he told me the day was bright and sunny outside his window. Whatever the reason, he was a pleasure to do business with and not like some people from big computer companies who can barely speak English and hang up on you before you say hello.

Please be sure to treat your techs well, and I and my husband, Eugene, will continue to do business with you. Sincerely, Patricia."

-Patricia F., May 5, 2009

"I just want to compliment your company on your tech who just finished a grueling three hour session with my computer on Easter Sunday, NO LESS! I have a term paper that is due tomorrow, and discovered that my scanner module was not working in my printer. Panicked, I called MCW, and after an hour with another tech, it was still giving me trouble. I called your tech help line again, and within minutes, George called me, and began his diagnosis. Despite the fact that it was already late, he hung in with the computer and the printer, and my uncooperative router (which seemed to drop the signal at several crucial points in the session!) He kept his cool and did not seem frazzled even when I would have dropkicked the thing across the room.

He let me go on with my routine here in my home/office and called me back as he said he would. There would be long pauses as he let the machine uninstall and reinstall and then uninstall and then reinstall at least three separate times before he finally got it to work properly. He worked well past the 10pm cut off, and I will get to do my paper tonight! I applaud you for keeping such excellent associates in your employ. Having been a subscriber to your services for over a year, I have come to expect awesome customer service, but this fellow was great!

I will be referring several more of my friends to MCW for more of the American Made Quality I have become accustomed to. Sincerely, Dee."

-Dee B., April 12, 2009

"[Your technician] resolved my issue very promptly today. As I have come to expect from your company, professionalism and results were achieved. This allows me to 'use the tool' and not 'let the tool use me,' and I appreciate that aspect of your service. Thanks again."

-Roy V., April 10, 2009

"This is an over due 'atta person' note. A couple of weeks ago, [your technician] came to my aid and helped me clean up my machine, fix what needed to be fixed, and made it hum again. That is what we hire them for right? He was great, he talked with me, told me what was happening, and did what I would call amazing client service. Service as you know goes beyond just fixing the computer cliché. It is the experience of the service and service person the customer has that determines if the client will return. Mine was great. Please hang on to him. Regards Julie."

-Julie C., April 8, 2009

"Today was another victorious day for 'My Computer Works.' I can't get over how professional your group of techs are. Once more my hat is off to all of you at Computer Works as I am totally captivated by your professionalism and the knowledge ability of all your techs to fix any problem that is presented to them. Keep up the awesome job. I feel you all are the best in America."

-Paul M., April 5, 2009

"I am always amazed to how you always do the right thing for my computer. You have done it again today and for that I am forever grateful. I know computers but not as technological as you guys. I will never leave you as you have me and my family hooked. Well, not really, just dependant. No difference. Ha ha. Keep up the good work. We all love it. You are the BEST for all time. I'm so happy GREED is not your option. Caring is a good thing and you all do it so well. So do I. I care for all of you. God bless, always."

-Paul M., March 30, 2009

"Thank you very much for the excellent services rendered by yourself and your staff, all of whom combined to fix my computer. Based on the extraordinarily high level of expertise exemplified by them, I believe that we could have gotten to the moon a lot faster if President Kennedy had been able to assign themt o the Apollo project. Again, thank you."

-Steve S., March 26, 2009

"Hey y'all - Just wanted to take a moment to mention a couple things. Recently, ony of my colleagues to whom I had referred MCW, gave me a call for the sole purpose of telling me how stoked he was with your company and service. He went on to say that it was hands-down one of the very best recommendations that he had ever received ... for anything. What a feather in y'alls cap. I love to hear from my buddies! Also, [your tech] was really special because he is always friendly and in great spirits. That makes the process so much more pleasant. Keep up the good work ... and I will keep promoting My Computer Works!"

-Ted B., March 14, 2009

"You rock, man. [Your technician] set us up today and tuned up the computers. It was a great experience and has really helped in the performance. I just wanted to thank you personally and let you know that your tech really did a good job. Talk with you soon."

-Art W., February 17, 2009

"I had a couple of excellent sessions with [your technicians] They were extremely patient and demonstrated a total understanding of all things computer related. Many thanks to them for cleaning out the trash on my hard drive, for the virus control software, and for solving a very long list of problems that I had no idea that I had."

-Russ N., January 8, 2009

"I want to tell you how totally satisfied I am with the service and professional manner in which your tech advisors display on a continuing basis.  Every time that my mom has needed assistance, I have made the calls on her behalf and it is I who ends up speaking with your tech advisors.  I am continually impressed with the knowledge each of these people has and how quick they are to diagnose the problem and correct it.

Recently, I was experiencing problems with my CPU as it was taking up to 30 minutes to open Windows.  I spoke with a tech, who spent considerable time with me addressing several possible reasons as to why I was experiencing trouble.  He gave me the instructions as to how to open the computer and to examine the fans to see if they were running ok and to clean them if they needed it.  He eventually diagnosed the problem as a power box issue.  Not being comfortable with fooling around with the inner workings, I elected to take the unit to a repair facility operated by a man who writes a computer column for the local paper.  I asked him to check out the power box which he did first.  He quickly stated that the box was all but shot and to replace it and that nothing else would be needed. He even added AVG virus protection for no extra cost.  Even he was impressed when I told him that an online tech support person had diagnosed this problem over the phone.

I felt that this type of service should be brought to the attention of the support services manager or even the owner.  All of your tech support staff deserves a big round of applause."

-Richie C., January 6, 2009

"I just wanted to drop you a note to commend [your technician]. He patiently started running all manner of spyware and virus scans which all came up clean. He persisted until the close of business on Saturday trying to fid the source of the problem. We arranged for him to call back Monday and take another look - he was determined to find the problem. He called back EXACTLY at the agreed time and resolved the problem within minutes. That level of competence and professionalism is hard to come by these days.

I guess I should also point out that I'm no slouch at these things myself. I consider myself and am considered by others to have a high degree of skill at such things. I regularly clean infections off machines for family, friends and the occasional customer. When I realized this problem was one that I couldn't track down, I thought perhaps the 'professionals' had tools that I didn't have, so I contacted your company for help. I'm very glad I did. I do plan on letting people know about the wonderful service I received from your group and I trust that will bring in some customers. Heck, the next time my mom calls, maybe I'll send her to you instead!

Thank you again for the prompt and expert handling of this service call. It's good to know you're there if I need you again." 

-Howard E., December 29, 2008

"I am now up and running with no problems thanks to [your technician]. Please thank him again for me. He is a keeper in my book!

I have nothing but praise at the way he attacked the problem and worked with me on-line to get the problem resolved. Business is 24/7 these days and your technician's help was much appreciated. I will not hesitate letting other people know about your company, especially my company management." 

-Woody R., December 28, 2008

"I am very happy about the service I received. [Your technician] is very knowledgeable and very efficient towards his work. Most of all, he has a lot of patience towards his customer as well. Thank you very much for your service." 

-Elaina G., December 17, 2008

"All three gentlemen were very thorough and explained every step to me and were above and beyond the 'normal' niceties usually used through services like this. Just so nice and pleasant! [Your technician] worked so hard to make sure everything worked precisely as they should! I will since praises for this company and their abilities! Thank you again!" 

-Brenda C., December 17, 2008

"Hi, the technician didn't give up. Appreciate his hard work very much!" 

-Jon R., December 3, 2008

"I would like to thank [your tech] for ridding me of some 'adware' that had infected my computer. All it tok was 30 minutes and his expertise! I really appreciate having my computer back and free of this menace! It's really a pleasure to call out a site on Internet Explorer and actually go there without ads popping up and error boxes all over the screen! Thanks!" 

-Blake W., December 1, 2008

"Your note serves as a reminder to let you know how valuable this service has been to me. I love to spend money for value. I do refer everyone I know to your company. My wife says I should be selling your service!! Thanks again, I've been a member since June of 2007 ... By the way, I never buy anything from an infomercial ... However, I did this time." 

-Jim C., November 20, 2008 

"I want to personally thank you. I was skeptical about your service at first but now that I have used it I am totally sold on it. I have had nothing but the utmost in professional technical service. I make it a rule never tell others about something unlessI have tried it first, in other words, if it works for me and I am please with it I think others should know about it. I have already started passing the word about My Computer Works. I especially lose the fact that your techs speak 'understandable English.' My only problem is, 'Why the heck didn't I think of starting a business like this?' " 

-Larry S., November 15, 2008   

"I would like to express my sincere appreciation for the expertise, patience, and professionalism expressed by [your technician] in solving what must have been a very complicated problem with my computer. I will with out doubt be a walking advertisement for your product and your fine professional staff. It has indeed been an eye opening experience, one which I will not hesitate to recommend to my fellow attorneys and professionals. Thank you for a very productive experience." 

-Stephen S., November 10, 2008  

"Excellent! [Your technician] was great. Never in a hurry. Got me straightened out. Thank you." 

-Dan and Judy D., October 24, 2008  

"Thank you for calling me back and fixing my computer, I was getting nervous about it crashing or getting a virus and losing the information I have. You saved the day!!" 

-Cindy L., October 20, 2008  

"... Overall, it was a great experience!!! [Your technician] was very friendly, very polite and extraordinarily helpful. He explained everything he did as well as why he did it. He listened to my concerns and addressed them ... I would most certainly recommend you based on todays interaction with your company. Thanks again!!"

- Sheri F., October 17, 2008  

"I wanted you to know that my computer is up and running smoothly. Your technician performed an outstanding job! He was patient, thorough, and very knowledgeable."

- Theresa S., October 15, 2008

"Boy I tell ya ... Never let it be said that your people don't know their stuff. Talk about a quick repair, wow. That fix was the fastest I have ever seen or heard of, I don't think it was more than two minutes and half of that time was my connecting to you. Again - as always guys - THANKS!"

- Jack B., October 12, 2008

"Many of the agents in my office use [My Computer Works] and we all love it. You will definitely get your money's worth. They're good!!!! ... It was the best investment I ever made in my business!"

- Michele T., October 9, 2008

"MCW is a great company and I highly recommend their services!"

- Midge M., September 30, 2008

"I’m taking the time out of my busy day to send a brief note regarding my experience last week with MCW. I had a total system failure with a 6 week highly upgraded Dell computer, stemming from the problematic Windows Vista OS. I had the good fortune of being assigned to one of your technicians. Not only did did the tech resolve all my issues, he worked with me on restoring my backup files and kept in constant touch through-out the entire episode. I feel that what differentiates him from the “pack” is his empathetic disposition along with a high degree of professionalism and experience. Wiping everything off my system was a very unsettling decision that I had to make, but I felt confident in the techs abilities to restore my data files.

Thank you for having the foresight to hire excellent computer technicians."

- Lorraine M., September 29, 2008

"I subscribed to your service about a year ago. I am not a computer genius and really need you guys. I've called a few times with minor stuff but yesterday my computer completely melted down. I spoke to your technician and I have to say you are very lucky to have him on your staff. He was professional and efficient, stayed with me until we got the problem solved and also has a great sense of humor. He really helped me out of a bind. He deserves a huge pat on the back and a bonus."

- Charles C., September 29, 2008

"I was very pleased with your technician.  He just installed my new back-up system that you offered and made wonderful suggestions to help increase my system performance.  I was very impressed by his knowledge and customer service.  I rate him a 10 plus."

- Lisa S., September 26, 2008

"THANKS for the help last night. I understand that you went out of your way to help me and I want you to know that I appreciate it - a lot. You guys are still #1 in my book and you always supply plenty of support & info for me to work around most any problem.

Sincerely! ! !, I Greatly Appreciate ALL your help... and also helping to keep me calm when the computer stuff gets to me in the midst of a full (very full) work load.."

- Jack B., September 23, 2008

"You guys are amazing. Very hard working and knowledgeable about what you are doing."

- Andrew H., September 22, 2008

"Your technician was right on time, and he was extremely courteous, as he took the time to explain things to me as he was getting started, and then called me back a few hours later to explain what he did, answered questions and assured me that if there were any issues, your team would be there to assist.
So, other than the fact that the back-up is taking so much time, since last Wednesday, the computer seems fine. I trust that the back-up will complete soon so we can have the peace of mind that we are fully backed-up."

- Jon K., September 16, 2008

"I purchased your Priority One Membership over the weekend. I was favorably impressed with your sales person's attitude, but was still a little doubtful of the effectiveness and value of your service. I have previously had many unpleasant experiences with various software and hardware tech reps in the past, most of which were in India and other countries where language is always a problem. Even if they do speak English somehow it is different English, if you know what I mean. However, I just ended my first session with your company and I want to tell you that I was really impressed. Your tech's technical ability and helpful attitude immediately came through loud and clear. I cannot adequately tell you what a great ambassador for your company he turned out to be. He quickly fixed a variety of computer problems that have been relentlessly plaguing me. I now have no doubts whatsoever that your service is well worth the price and I will be highly recommending it to all of my personal and business acquaintances. If your technician is any gauge of the level and attitude of your services, I am confident that, no matter what the computer related problem, your techs will be able to correct them quickly and efficiently. I will also be purchasing your services for my other computers, as well as my assistants. I wish you well in your business adventures. You have certainly proved to be a boom to mine."

- John L., September 16, 2008

"Your technician took on the task of transferring my files from my old computer to my new computer, and also deleting the files from my old computer once the needed files were removed. He deserves praise, although this took an entire day, i feel he did an exceptional job. I’m very impressed with MCW, and will now promote your business to all i come in contact with who have computer problems.  THANK YOU MCW."

- Jesse G., September 11, 2008

"I have had computers for several years however I am not an expert on them, I am a user. I was a user with a problem which I thought so severe, I went out and bought a second one, this one a laptop. I even had a local computer maintenance man take a look. He left shaking his head, perplexed but of course he had a $100 check in his hand. He was not that befuddled. Then I heard a TV ad, I wasn’t watching at the time but I did write down the number. Am I ever glad I did. First, I called and spoke to a businessman, not a computer. He gave me specifics and answered all my questions. Next I received a call from a man who worked on my system through his computer mirroring what was going on. It took him two and a half hours, but the repairs seem to have been made. My primary problem has been resolved and my system is at least twice as fast. Thank You. If you have any doubts about this company, put them aside. They are professionals who know computers and can fix problems."

- John T., September 11, 2008

"I am a new customer, had have an appointment for cleaning up my computer.  I had a terrible problem with pop-ups.  It started about two weeks ago.  You tech spent about 1 1/2 hours on my computer this afternoon.  I am thrilled to say, I have not had a pop-up since he worked on my computer.
 
The problem was really bad.  I could not read a single e-mail without a pop-up every 30 to 45 seconds.  NO KIDDING.  It is 8:30 in the evening and I seem to be pop-up free! THANK YOU!"

- Arbie G., September 9, 2008

"I recently signed up for your service, and the initial tune-up was just performed on my computer last night.  I want to tell you how wonderful your service is.  The technician that worked on my computer was extremely professional, knowledgable, and personable.  He spent considerable time fixing the many problems on my computer, and took the time to answer every one of my questions.  He was truly a pleasure to work with!
 
I am thrilled that I signed up for your service, and will highly recommmend your company to others."

- Connie L., September 8, 2008

"Your sales associate has been in my office several times and there are quite a few agents who use your service. He would say, 'you'll want our services when there is a problem and it may be too late.'
WOW Lo and behold, my computer would not turn back on after an update & reboot yesterday...of course those words echoed in my ears! I immediately called My Computer Works and signed up & prayed it was something you could address.
Your Tech called about 8 PM last night and started to work on my problem. He finished about 11:45PM, above & beyond my expectations. I am so pleased I am able to send you this note from my now functioning computer, I am so thrilled with his professionalism and perseverance and I am now a true believer!"

- Jill G., August 28, 2008

"I just got off the phone with your technician. This was my first time using my new subscription to MCW.  Your technician was amazing, professional knowledgable.  I own a SAAS business with 1000 professional and businesses I would love to promote your service!  Your technician should be congratulated for a job well done. Great job MCW!"

- David M., August 21, 2008

"Just a note to stay how much I appreciate the vision and willingness you have had to start your business. I have come to refer to you as my IT department because I know that you are there to help me when we need help with our computers.   The latest help was with the conversion from not only one computer, but two new ones we upgraded to.  The tech's have certainly been willing to help us as needed with every issue that we encountered during the upgrade process, all from our office and over the internet.  As a non-profit housing counseling agency we simply do not have the funds available to have paid pay by the hour for the many hours that the tech's have spent with our computers.  I do not know what we would have done.  Please pass along our appreciation to all of the tech's that have worked with us lately. 
 
Again, thank you for your vision for this business and the fee structure you have in place.."

- Tim H., August 21, 2008

"I have been having a problem with my Internet Explorer not opening properly. So I called and made an appointment with My Computer Works. Your technician was so patient.  He read all the tries that had been done and decided to see if an “add on” could be causing the problem.  SUCCESS!!  An old yahoo add on bar was the culprit.  He uninstalled it and I have not had a problem since. Please let your technican know that I really appreciated his efforts and expertise and for going the extra mile for me."

- Marcia B., August 20, 2008

"I was not sure about doing this computer works thing.   But your technician was a very good guy! He helped me achieve a huge task to get my contacts out of another web based site I had them in and put them in my outlook contacts.   I'm SOLD!   This would have taken me weeks to do by hand.  Let your technician know thanks for working with my old computer and his extreme patience!"

- Janice  A., August 15, 2008

"Last weekend our computer got numerous viruses and did not work. The tech on the phone said someone would call us back at 5:00 the next day. Sure enough, 5:00 p.m. the technician contacted us and began the tedious job of trying to get our computer to work again. My husband and I had no hope that he would be able to save all the information on our computer.  The tech worked until 9:20 that evening when we finally told him that we had to go to work the next morning so he would have to stop. My husband left work early to come home for the techs phone call and again, right at the time he said, he called us back and began working on the phone from 4:00 p.m. until 8:30 p.m.  He was extremely professional and tried EVERYTHING he had in his power to get our computer to work.
 
Guess what, it is up and running like it is brand new.  He removed the viruses (I believe 24 in all) and got the computer running great.   We were so impressed, I have heard horror stories about people having computer techs come to their home and spending more than the computer is worth.  The monthly fee with My Computer Works might seem a little high to pay per month, but it is worth every penny.  Any time you have a question you can pick up the phone and get an answer.
 
I want to thank the technician again and again for all the hard work you put into this.  He saved us quite a bit of money and aggravation of trying to get all of our information back.  And as for the company, you have done everything you stated since the first day we started with you."

- Jay and Dianne B., August 15, 2008

"I was pleasantly surprised by the expedient help I received from your staff . Everything worked out fine and I will be enjoying my computer for a long time . It is most assuring to know one has trustworthy assistance behind them . You guys are the best for sure."

- Paul M., August 13, 2008

"I wanted to express my appreciation for the helpful assistance from your technicians in reinstalling and configuring some problems I was having with our desktop and laptop computers.  They had great attitudes and are especially patient and helpful.  Thanks so much!"

- Becky F., August 6, 2008

"Just need to send a great big "thank you" for your very knowledgeable employees.  They are wonderful and now I do not feel that any question is "stupid".  For me it may be, but all have handled it without making me feel so.  I will certainly spread the news."

- Sandy C., July 31, 2008

"I could not be happier.  This machine runs like greased lightning, and the criminals who infected my machine and then charged me to clean it up while asking for more money, are gone gone gone.
 
Thank you. Incredible. Period."

- Gordon B., July 30, 2008

"I would just like you to know that your technician just made my subscription pay for itself. My external hard drive changed drives last night and I had no idea how to change it back. I have 189 GB of pictures on it for my photo business.  (yes backed up to DVD,  been there done that) I was going to have to republish all of them to my web site and he got it straightened out for me. He was very knowledgeable, spoke great understandable English and the response time was great. I left word on the machine after hours last night and he called first thing. Again thank you for your service."

- Bob & Ginger F., July 21, 2008

"I am your biggest fan. Thank you."

- Kathleen E., July 17, 2008

"It is only logical to have your service if you own a small business and that is true but in addition to that it is equally important to note that the caliber of the tech support guys is not only beyond anything being offered by any tech group but it is safe to say that My Computer Works is a “World Class” Company with a vastly superior level of technological assistance – world class by every measure.

In the past I have had more people then you can imagine work on one thing or another but the team you have assembled blows any of them away by far – hands down “no competition”, not even close.

Today I had your technicians work on both of my machines at different times and on different problems (office upgrades and changes) and they were both right on the money and found things that I never knew about and went even further to get more then I originally hoped for. Honestly when I call it’s normally a good sized problem because I know a thing or two about computers and have to stay on top of mine all the time, well each time your people work on these they always manage to show me a trick or two that I had never seen before, it’s like being in a class while I get my machines straightened out.
I can’t imagine where you found so many tech minded guys of that high a caliber, better hang onto them.

How can you go wrong?... You simply can’t, My Computer works is great, truly a world class operation. Anyone that doesn’t use My Computer Works for their small business is going to pay too much for computer work in the long run; it is just plain old logical."

- Jack B., July 7, 2008

"Thank you so much for your excellent service to our office here at Laveen Baptist Church and at home for my personal computers.  Your tech support is the BEST and the most courteous I have dealt with in a customer service company in a long time.  Keep up the good work and please give all of them a "thumbs up" from us."

- Sharon O., July 2, 2008

"I just want to tell you how much I appreciate your services! I think that this company is really OUTSTANDING and very VALUABLE! I have been pleased with all the different techs, but your technician has been especially helpful to me today. He was able to answer all my questions and even downloaded two free programs that are better than what I was using. Keep up the good work. Smiles to you!"

- Pat S., June 30, 2008

"Your technicians spent the better part of an afternoon correcting problems I had transferring information from my desk computer to my laptop. Both of them were patient, pleasant, knowledgeable, and kept me informed through every step.  Believe me, I created quite a mess - but they went above and beyond in clearing the problem & calming my fears. I needed that laptop the next day for a major conference, and I am so impressed with your techs and your service, I tell everyone about you! Many thanks for creating My Computer Works."

- Linda S., June 26, 2008

"I purchased your software services program recently and had my first experience with a technical support representative yesterday.  Even though it was my first contact, your representative determined that I needed extensive work done to my computer.  Rather than have me wait for a few weeks to schedule a computer tune-up, he elected to do the complete tune-up on the spot due to the repair issues involved.  He began work on my computer at 4:13 PM and finished at approximately 11:20 PM.  He worked on my computer non-stop for over seven hours!
 
I read many of your testimonials prior to purchasing your service, but have never received the level of customer support and service that your company provided until my experience with your technician.  He was courteous, professional, patient and thorough.  My computer problems were finally solved and I'm sure he would have politely continued if I had any more issues to be taken care of at the time.
 
Kudos to your company for providing a sensible and valuable service to businesses and personal computer users.  I will gladly refer My Computer Works to my friends and business associates alike."

- Mark S., June 25, 2008

"You have the most marvelous business I have encountered in ages.  Since becoming a member, I have sought help and/or information on several occasions and each time, the technician was knowledgeable, helpful and patient.  To have access to such a storehouse of information is extremely comforting and gives peace of mind.  I no longer feel frustrated with my computer. And the price is reasonable for such excellent service.  That means a great deal to those of us who are on a tight budget. Thank you again for coming up with such a grand idea!!"

- Katherine W., June 17, 2008

"I am always the first to complain about anything, but I am so filled with gratitude about yesterday's help that I had to write my thanks. My daughter called from Florida, very upset that she had been laid off after 3 years of hard work.  She had a "kind of" resume and a job opportunity that closed in less than 24 hours.  She is unfamiliar with how to write a resume and was overwhelmed by all of the circumstances.  She had precious little time to figure it out as she carries a pager 24/7 and works long hours. 
 
So she sent the bare bones to me as a WPD that my computer would not translate.  In a panic, I called MCW. Your technician was so professional, kind, and skilled.  Her e-mail attachment translated after he worked his magic.  Then I worked my magic until midnight so that she would have it in the a.m. Florida time.
 
Often tech support is considered not having alot of personal consequences.  However, it was very personal to me.  I was in a panic to help her in time and your technician made it happen.  She now has a chance at an even better job! Thanks for being there!"

- Sylvia D., June 11, 2008

"I just had a technician on my computer for a couple of hours. He did a great job. I did not know he would spend so much time cleaning up the mess on my computer but he hung in there and it is so much better now. I now have a faster, cleaner running machine and I know to get more memory to make it work at peak performance.

I appreciate very much having this service available to me when I have a problem. Its worth it for anyone who has a computer to have access to you guys. You are always there and  you give people like me, who work out of their home and off their computer, the peace of mind of knowing that if something is wrong  you will jump in and fix it and get us back up and running quickly.
 
I hope you have continued success with your business. Its a great service!"

- Donna S., May 27, 2008

"While I have only been a client for about a month your service is exactly what I needed. I have had to call the service desk three times predominantly because something was causing my internet responses to slow down or hang completely. When you call the support center you should not expect to get through and you will have to leave a message. In every case rather than waiting on the phone like so many other service providers someone always got back to me sometime between 10 to 60 minutes. In every case I was working with an "expert" level technician who because of your remote diagnostic tools could get on my system and do something that improved my situation. I did have to live with my initial problem but my situation got better each time. Last night I had the full diagnostic service performed and as promised I am no longer having any problems. No one should be spending their valuable time doing what your experts can do in minutes. This service is worth every penny. I just wish it was available ten years sooner so that I would have a lot less grey hair."

- Bob M., May 22, 2008

"I am extremely pleased with MCW's service. Your technician helped solve a couple of puzzling issues that I've had for some time on my computer. He struck me as the "old style" person who loves computers and is not a newcomer recently trained on the basics. He quickly identified the problems and fixed them. Previously MCW assisted in pinpointing a failed cable modem. I bought a new modem locally, and that fixed my internet-connection problem. MCW saved me hours of time and frustration. Your service is EXCELLENT."

- Tom W., May 17, 2008

"I cannot possibly express my admiration for the professionalism your technician exhibited in responding to our request. Your representative was just beyond expectations. We are extremely pleased."

- Wilma C., May 16, 2008

"This company is absolutely wonderful. You help me with all my computer problems/ questions and in a fast turnaround time. Thank you!"

- Jeanne R., May 11, 2008

"Just wanted to write and say I like your new email system. I have used it a few times and have received prompt responses. Today I sent an email about updating my AVG as I was getting pop ups regarding it. Your technician called me and asked if I wanted my computer to do the update now while we were on the phone. It took him over an hour and once again you guys took care of it for me, without a problem. You are a great service. Thank you, I am a satisfied customer."

- Francine R., May 1, 2008

"I can’t tell you how pleased I am with the service your technician gave me yesterday. He was patient, helpful all the way through. I am almost seventy four years old and deaf in one ear. It was wonderful to be able to understand everything he was saying. I hope all my contacts with your company will be this great."

- Mary C., April 17, 2008

"I received my initial service today. Your technician did an OUTSTANDING job!!!!!  I live in Montana in a town of 200 people with no computer technician available for miles! This service took your tech over 9 hours today and he just kept working and getting things done. His patience was amazing and he was calm and very personable. When the initial service was concluded, he asked if I had any further questions which I did and he stayed on and assisted me with those items as well. I couldn't have asked for more. Your technician was great and I am very pleased with the service and My Computer Works."

- Cynthia D., April 16, 2008

"I have always been very happy with the service your company has provided.  Last night the service exceeded all my expectations.  Your technician worked on my computer for over 2 hours.  I have a new laptop and was having quite a few problems and the tech fixed everything.  He was friendly, knowledgeable and a delight to work with. I felt he was on a personal mission to get to the bottom of my problems and wasn’t going to stop until he finished. He did finish with great results. Thank you for staffing such wonderful people."

- Pati C., April 8, 2008