“Fidencio did a superb with my Windows Live Email Program yesterday! My frustration level has escalated and I was ready to swear off email for the rest of my life!
He not only fixed it but took the time to explain to me the pros and cons of the operation. It is now running smooth as silk! Thanks to Fidencio!”
-Ruth W. (2/22/12)
“Just wanted to acknowledge, Corey, Brian and David A. for doing a great job on my home computer…
Corey and Brian did yearly maintenance work, to insure computer productivity
and that everything is in fine working order.David A. help re-establish our wireless print ….. all is great.
Thank you, so much for everyone’s assistance.”
-Darlene (2/21/12)
“Brian did a fantastic job yesterday helping me get my Email program running smoothly as well as doing some maintenance work! He was a GREAT help!”
-Ruth W. (2/20/12)
“A compliment and very thankful feedback for Michael who was my Tech today when I needed him for helping me to change from my worn out computer to the new one. He was so patient and had a great way of lessening my anxiety. He assured me that we could get through it. He is magic
Thank you.”
-Goldie W. (2/17/12)
“It was fantastic! My tech, Mark, was right on key. It took a little longer than I thought however I got much more than I thought!!! I will refer ANYONE to this service and of course I will be calling back when my next issue comes up!! Well worth the money!!
Thanks.”-Wayne F. (2/16/12)
“Shawn just worked on my computer and he’s worked on it before, he excels at it and I enjoy each time he does.
Shawn seams to find the little things that can happen and corrects the smaller details others could miss.
Every time he works on my machine it’s measurably better than it was before
Great job from that tech – always!
He’s one very good – exceptional tech and I am one tough son of gun to so if I’m saying this you know it’s true.
You need to do whatever is doable to keep him happy and on the team.
Jack.”-Jack (02/13/12)
“I do love ALL your techs; they are wonderful human beings and I must admit, their calm demeanor gets me into a better space quickly.”
-Cie S. (2/10/2012)
“Hello My Computer Works,
I had a bad virus two weeks ago and called upon you folks for help. I got your name out of the yellow pages and chose you because you could help remotely. I first hesitated at your pricing, but needed a fix and my wife told me to go for it. I was assisted by Jeff, Mark, Corey, Shawn, and possibly one more.
It took 4 hours to eliminate the virus but then my computer took over 20 minutes to boot up. I again looked to you and you solved that problem. Then, my printer was going crazy, printing smudges and spitting out sheets of paper. Back to you and you solved that problem too. I tried to install new printer drivers myself to no avail, but Computer Works was able to make it work like new. I really thought the printer itself had died and there was no hope, but I was wrong. I called again with just some questions operating Firefox. You answered my questions and made me competent at running that program.
I just want to thank My Computer Works and those who assisted me for doing a fine job. Every problem I had, even the printer problem, was solved in a reasonable amount of time. Is there anything you can’t do???
To the people at My Computer Works, Again, MANY THANX”
-Dick L. (1/24/2012)
“Always have a good experience with the techs. They are informative and just keeping my old computer running well has been a blessing. Thanks for the friendly, helpful staff and technicians you use.”
-Jeanette K. (1/20/2012)
“Thank you. HP tech support wanted to charge me $60 to look at my problem that was solved by your staff in less than 1/2 hour.”
-Bruce C. (1/14/12)
“In the last few days, I have had to contact Tech Support several times to get help in setting up a new computer after the crash of my old one! The tech agents have done incredible work in helping me figure out things concerning some programs that presented some difficulty for me. However, I think I have come to the end of the problems, thanks for their untiring effort! I have now changed my back-up service to My Computer Works! Experience is the best teacher! Thanks to you all for your awesome service to us! It is worth every penny spent to have your service.”
-Ruth W. (1/10/2012)
“Thanks so much for all the help you guys have given me over the last few days fixing the issues with my desktop, laptop, and new wireless printer! Your technicians were friendly, polite, and very helpful. I can have peace of mind knowing if something goes wrong you guys are just a phone call away! Thanks again, Angela”
-Angela C. (1/9/2012)
“Thanks so much for all the help you guys have given me over the last few days fixing the issues with my desktop, laptop, and new wireless printer! Your technicians were friendly, polite, and very helpful. I can have peace of mind knowing if something goes wrong you guys are just a phone call away! Thanks again, Angela”
-Angela C. (1/9/2012)
“I used this business today for the first time and have been very pleased with the service, the cost, the technicians, the personal connection with the managers, etc. I really screwed up my Microsoft Word…and it was close to Christmas; I just didn’t want to wait till next week to get some help. I called several companies in the phone book and they all had to have you bring in the hard drive, the cost was between $120 to $150. and I just couldn’t do that. I live alone, couldn’t get the hard drive unhooked and out of the desk to begin with, and had to have someone either come to the house or help me remotely. This company was able to help me the same day I called, for much less cost, and the technician called when they said he would and he controlled my computer for an hour and the initial problem was fixed…and also a few other tasks that needed doing. I would recommend this company to anyone. I am older, on disability, and have little income, so it was important for me to watch the cost, but still get excellent knowledge and service. And I did.”
-Cheryl B. (01/02/2012)
“I have used MCW for a few years now and I have never had anything but great service. The techs are very polite and willing to listen to an old retiree who is not very savvy with computers. They answer my questions and tell me that you can’t learn if you don’t ask questions. My compliments to the techs and MCW.”
-Thomas M. (12/13/2011)
“Thank you Ronnie D. for your patience in getting my computer cleaned up today. How in the world I ended up with 11 bugs in beyond me. I love My Computer Works. I haven’t had my computer out of my house in over 4 years. before that I took it to Payson to two different repair places and was charged over $600 each time, and my computer STILL didn’t work. I could have bought two brand new Dells for that much money. Your tech logged on and spent 6 hours cleaning up the messes prior techs had left behind. I’m a very happy customer.”
-Nadine H. (12/9/2011)
“I am so glad to have you only a phone call away. I thought my computer had crashed big time today, but you guys saved the day & my sanity. Paul was great – got me checked out and running again. So glad I have your service.”
-Madge W. (12/8/2011)
“So far so good. This was my first day of using your service an hour or so after I signed up Brian G spent over two hours helping to make my computer respond much faster with all my programs and on the internet. He also helped me decide what new computer I need in order to run the very sophisticated and complex programs that I need to run and in addition should greatly improve the quality of making and receiving calls which we also do on our computers. The way I figure it the 2.5 hours Brian spent with me would have cost at least $200 for my local computer repair to take care of my problems not to mention the time it would have cost to drive there and back or, about half of what an entire year subscription to MCW is costing. In addition we are told that once we receive my new laptop MCW will help me load programs and make sure that everything is running the way it should which is a big load off my shoulders. It is nice to see a company these days offering real value to its customers.”
-Terry C. (12/5/2011)
“Again, your techs were able to help me – even with small problems that prevent me from using my computer effectively.
Thank you so much! Your company is one of the best investments my small business has made in productivity.”
-Gayla D. (11/30/2011)
“Good Morning;
My computer is working a lot better since your technician worked on it yesterday. Plus he told me things to do to keep it running faster and smoother, like re-booting it every few days, and completely deleting all my old files/emails..
Thank you..so nice to have this service!”-Missy E. (11/29/2011)
“Shawn R. assisted me with fixing a high number of Registry Errors. First uninstalling a program not worth having on the computer system and second pointing me in the right direction where I can monitor and fix those errors. Thank you very much. John G.”
-John G. (11/28/2011)
“From the start experience using My Computer Works I found it has been a pretty darn good service to use for my home business and even for personal computing.
Even on Thanksgiving Day they / you were here to help an did so quickly and neatly
Thanks to everyone especially Shawn for helping out on Turkey Day – Thanks Shawn! And Paul too, thanks Paul!
You guys are the helping hand I need when you just need a friend to help along with the rough spots in computer stuff and right up to the Pro-Geek Super level of repairs, good to know you guys are here when I need you and it’s good to know I have someone to rely on for this stuff.
(And EVERYONE speaks English as there FIRST language, how nice is that, just like calling an old friend for help – it’s great.)
My Best to All – really.
Jack”-Jack B. (11/25/2011)
“Tyler, the tech rep who just helped me install a new Fujitsu ScanSnap color scanner, was great.
He was very knowledgeable, competent and patient.
Thanks for the great help.”
-Doug D. (11/22/2011)
“As a 52-year old retiree, I depend upon My Computer Works, Inc., to take care of computer maintenance, upgrades, & security in an efficient, expert way. Today I received excellent service from Mark W. at My Computer Works, Inc. He was friendly, informative, courteous, very efficient. In addition, I am grateful for the efforts that MCW took to keep in touch with me. After I phoned them a few days ago, I had to leave town unexpectedly. The MCW staff made repeated attempts to reach me in order to follow-through on my service appointment. Thank you, MCW.”
-Therese B. (11/21/2011)
“This is to let you know that Kyle is awesome! He spent an incredible amount of time on a very thorny problem with my computer. The firewall had gone belly-up, and he really jumped through hoops to restore protection to my computer.”
-Marilyn M. (11/18/2011)
“Your service is terrific, and I am delighted to be a subscriber.
Your technicians are wonderful, and in spite of multiple setbacks, my computer now appears to be running just fine, as well as my Juno.
Matt, Brett, Brian, Fidencio, all wizards!”-David G. (11/16/2011)
“I love your service!!! I clicked on an unidentified picture this past Labor Day weekend and my computer crashed for the first time, ever. I called on Saturday and your staff worked on the problem without success but gave me options as to what additional choices I had to bring my computer back to life. When I turned it on the next day I had a “Computer Message” but chose to wait to ask advice before moving forward. As soon as your offices were open on Tuesday, I called and the technician ran a variety of additional tests and VOILA! I was back in business. Thank you so much. I have been a member for a very long time and love having easy access and exceptional results. You certainly deserve your NUMBER ONE designation!”
-Marilyn S. (11/15/2011)
“Jeff, like all the technicians I have had the opportunity to work with at MCW, was helpful, not for just the problem, but he took a look to see that my computer was running safely and had no malware.
Your folks are always the greatest, and are friendly and helpful.
Thanks for your great service.
Leslie”
-Leslie O. (11/14/2011)
“My computer had issues and I was afraid of it crashing. I turned it over to My Computer Works and I felt instant relief. My technician took care of all problems and I am very satisfied.”
-Diann C. (11/11/2011)
“Not do your job??? Don’t be ridiculous!!!! I’m so happy I found your company…your techs are great and you resolved the problems I had with my computer.
Great job Tyler!”-Martha R. (11/10/2011)
“Thank you for all your help! You did a Fabulous job cleaning out my computer and getting my printer to work again!! And you fixed my i-tunes library.”
-Rhonde S. (11/9/2011)
“Each and every time I have needed your assistance, you were there, you were prompt, and you were helpful. Always a pleasure! Thank you!!!!”
-Maida W. (11/7/11)
“I am very pleased with all the service I have received since I first signed up with my Computer Works several years ago. Today a tech named Kyle solved all my computer problems and was very polite and professional. I have recommended you to all my friends. Thanks again. Patricia F”
-Patricia F (10-24-11)
“Michael was a huge help in getting my system re-setup after having a new hard drive installed and gave me lots of great tips, particularly on hooking up a wireless keyboard and mouse between 2 computers. All your techs are great – I’ve had a lot of hassles with my desktop this year and you’ve always been a great resource.
Thanks, Janie M”- Janie M (10-23-11)
“I spent several days trying to connect my new cordless keyboard and mouse to my desktop computer. It was very frustrating. I called My Computer Works and the tech support had it working in less than ten minutes. I was extremely pleased with the service. Betty L”
- Betty L (10-16-11)
“Just wanted to let you know how pleased I am with your service. This evening I had a technician named Shaun who was just great! I have had other techs in the past who were super too. Your service saves me trips to have my computer fixed, so for me this is so much more convenient. I have already recommended your service and will continue to do so. That being said……..your service is the best!
Thanks again, Donna W”-Donna W (10-9-11)
“Your Technician Matt, was very helpful in assisting me with my Web site as is all you techs when I call on them for help. Thank you, you run a great company with great Technicians.
Sally K”-Sally K (10-4-11)
“The techs here are the ABSOLUTE BEST. Had used a couple of times for small things. Real test came when I had failed hard drive. They were great getting all my data back on the new one. It was a relief knowing there was someone there who knew what they were doing and how to do it – and they were so good with my questions and concerns. I do recommend using the back-up service as well.
Madge W”- Madge W (10-3-11)
“Today Jeff helped me out of a dilemma. He did a great job! Kudos to all of MCW! Rich D”
-Rich D (10-2-11)
“Thank you for the prompt service and great analysis done by your tech, Tyler. He is patient and courteous and my question/problem was resolved in minutes. Many thanks, Carol P”
-Carol P (9-24-11)
“I would just like to take a moment to let you know how completely satisfied I am with the technical help recently provided by your technician Samuel (#30). Samuel was highly knowledgeable, thorough and professional in diagnosing and fixing a problem I was having regarding my computer’s sudden inability to access the Internet. His persistence in wanting to find a solution to the problem was commendable and he was extremely pleasant, polite and friendly in working with me to do so. I would not hesitate to utilize your company’s services again and my personal thanks to Samuel for a job extremely well done! Bill L”
-Bill L (9-22)
“Thank You guys for all your help in fixing my computer. I am not computer smart, you guys were very patient with me. Kuddos to all of you, Cindy F”
- Cindy F (9-20-11)
“Thank You guys for all your help in fixing my computer. I am not computer smart, you guys were very patient with me. Kuddos to all of you, Cindy F”
- Cindy F (9-20-11)
“Thank you so much, you all are real lifesavers for a ‘computer phobic’ person like me. Service is great, techs are very knowledgeable and polite, and it is so convenient having things fixed on-line! Thanks again, Dawn B”
-Dawn B (9-19-11)
“I am so glad to have you only a phone call away. I thought my computer had crashed big time today, but you guys saved the day & my sanity. Paul was great – got me checked out and running again. So glad I have your service. Thanks, Madge W”
-Madge W (9-17-11)
“I have to say, Walter is awesome. He spent a lot of time and patience helping me add a gmail account to an existing pop account. Very thorough and knowledgeable. Thanks for having a great team.
Reggie C”-Reggie C (9-15-11)
“Yet again the guys at MCW quickly and professionally did what they do so WELL!!! With the Hazards of the Internet Growing Exponentially everyday it is “money well spent” to have this “Rescue Team” behin you. They always quickly “CleanUp” and “Optimize” my machine and have me JetSurfin’ the net as fast as my “TwoFinger” typing method allows. This time it was Brian L; but it does not matter which Tech responds, the “Results” are the same. I only wish that these guys
could take care of the Mess in Washington,DC!!!
Thanks again,
Your Loyal and Appreciative Customer, Gary L”-Gary L (9-12-11)
“Thank you for your professional assistance in clearing up my computer problem. I really like the online assistance you provide which allows me to use my computer without having to take it to a repair shop for days of work, or more likely leave it sitting on a shelf until a tech can get to it. You guys are great. Again, thank you so much. Paul S”
-Paul S (9-7-11)
“Technician was extremely patient and stuck with the issue until it was resolved. Thank you, Jennifer R.”
- Jennifer R. (9-6-11)
“Just wanted to let you know that Paul did a great job on my computer today. He fixed several ongoing problems, even last minute requests.”
-Lindsay K (9-5-11)
“You all are great. Not only do your employees address my issues when they call but they are courteous and friendly at the same time. Thank you.”
-Troy G. (9-2-11)
“THANKS SO MUCH THIS IS THE FIRST MORNING IN A LONG TIME I DID NOT WANT TO THROW THIS COMPUTER OUT THE WINDOW. THANKS SHANE FOR SUCH A GOOD JOB! HELEN M”
-HELEN M (9-1-11)
“I wanted to thank JEROD W. for his professional service and for cleaning up some issues, your terrific. Thanks MCW! Michelle W”
-Michelle W (8-31-11)
“I want to thank you for your help today on my work computer. Michael was extremely knowledgeable and very focused on getting the job completed. Great asset to your company. Thanks, Jay M”
- Jay M (8-30-11)
“I love My Computer Works! I have had SUCH problems with my computer over the past three weeks, which MCW helped me with. I love the convenience of staying at home and having the techs fix everything, much more efficiently than if I had to take my computer elsewhere. Walter is the last technician who assisted me and he was so patient and great to work with. I really appreciate his diligence and determination to pinpoint the problem I had in accessing my MLS system.
Thanks again to all of you. Alene U.”-Alene U. (8-29-11)
“Dave was the tech that helped. He was very professional and an awesome customer relations representative. I have not had any poor service from your company which is hard to come by.
Thanks for the excellent service.
Rich”- Rich K (8-28-11)
“Wow, am I impressed! I just spent the better part of the day with Brad getting my new laptop set up. Brad was very resourceful, patient and exceeded my expectations. His level of customer service is over the top! Thank you so much Brad for having such a high level of expertise! Linda K”
-Linda K (8-26-11)
“Shawn just completed work on my computer and he was great! He was fast and knew what he was doing to solve the issue and did some clean up for me too. I recommend him to work on other people’s computers. Thanks, Ross M”
-Ross M (8-24-11)
“Chad figured out why my backup was not running and got it running again.
Thanks! Linda H”-Linda H (8-23-11)
“Matt was very helpful, as usual! I love you guys. Roxanne P”
-Roxanne P (8-22-11)
“Logan fixed my pc / e-mail issue today.
He did a great job resolving this problem.
Keep up the excellent service.
Thank you so much for having outstanding
employees available.
Jim H”-Jim H (8-21-11)
“Very knowledgeable and helpful and quick! Reggie C”
-Reggie C (8-20-11)
“Great service!
Thank-you MCW!
Marjorie M”-Marjorie M (8-18-11)
“David was wonderful. Probably the best tech I have worked with since I have been a subscriber. He was patient, attended to all of my computer problems and answered all of my questions. Very easy to work with and extremely responsive. Hope I always get him when I call, he is great!!!!”
-Marissa G (8-17-11)
“I’m sending this to say what a good experience I had with your techs people, Chad and Mark. They were very helpful in solving my problem. Will definitely use your service again.
Judy G”-Judy G (8-16-11)
“Sean helped me both Sat. and Sun this weekend. He’s great and my problem got fixed. Sun was a real surprise I only waited 3 minutes from my call to his. YIPPPEEEE!! Keep it up please”
-Louise D (8-16-11)
“SHAWN WAS MY TECHNICIAN. HE WAS VERY POLITE AND HELPFUL. HE’S A NICE MAN AND KNOWS WHAT HE IS DOING. YOU SHOULD KEEP HIM!! THANKS SHAWN!!”
-Valued Customer (8-15-11)
“Thanks for fixing my computer last Sun. Your techs are really great. Roy and Shawn. They took the time to try & teach me about different things on the computer. Thanks Again.”
-Ann (8-14-11)
“Very pleasant person who worked through my computer problems very carefully. I was glad I had used the My Computer Works service. And I would be glad to recommend.
Thank you. Mayme H”-Mayme H (8-13-11)
“I back up and running at full speed, Thanks so much!!!!!”
-Valued Customer (8-11-11)
“Thank you for assisting me with my issues. David A handled everything. I very much appreciate your help with my PC tech needs.
Ken E”-Ken E (8-11-11)
“I had a problem I couldn’t solve on my own and your rep was most excellent, efficient, polite and expeditious. I am extremely impressed with your rep’s and service they provide.
Many thanks, Carol P”-Carol P (8-11-11)
“Today Joshua W worked on my machine.
I use terms rarely so understand this to be a firm comment, his work was OUTSTANDING!
Joshua is one tech you need to whatever it takes to KEEP HIM employed for you.
A re-install of the new Logitech Set Point 6.30.43 is one tricky sucker and he flew through it and got it right – hands down, this is no easy task if it goes wrong and had me stumped for two weeks. I learned a lot from him today and I’ll use the term again, he is “Outstanding!” No doubt one of thee best superior techs around and I do not hand out those terms to just anyone, you really need to do something at the Gold Level to get me to say that.
SincerelyJack”
- Jack (8-2-11)
“Thanks to Chad B for the great service and patients with me…
Dee B”-Dee B (8-2-11)
“GREAT JOB. Thanks for all of your help!”
-Barb L (8-2-11)
“Thanks again for your assistance. I learned how to set up sharing between my computers and learned a work around for another problem.”
-Linda H (8-2-11)
“Tyler did an outstanding job cleaning up my cluttered infected computer! I will turn to My Computer Works in the future for help!
Elizabeth T”-Elizabeth T (8-1-11)
“Great job from Mel and Fred B!
I had a really urgent need for MCW to fix and update my computer. Mel answered my call and put me in the Que for a fast response. Fred B called me and he fixed all of my problems. Both Mel and Fred B were customer friendly and represented the fabulous and unique MCW company with great skills. Fred B is an outstanding technician and a great asset to MCW. Thank you, Fred B. I am a very happy customer of long standing and would recommend MCW to ALL computer users. Bravo to Luke Ford for creating such a unique and forward thinking company. Your services are “one of a kind”. Linda H. my daughter, enrolled me when Luke started this unique company. Thank YOU!
Helen H”-Helen H (8-1-11)
“hello, I just what you to know that Brian did a outstanding job helping me. What I have to do is try and remember how Brian told me to use the Cd’s on the computer. Well once again Brian thanks for a job well done.”
-Tadd S (8-1-11)
“I had a problem and set up an appointment, and your tech man called right on the time I asked for. His professionalism and time spent to clarify my problem impressed me greatly. Thanks to MCW and Paul B.”
-Jack (8-1-11)
“Roy did a good job on a difficult problem. Thank you. Bianco Jr”
-Bianco Jr (8-1-11)
“Tyler was great help, if i have to use you again i hope i get Tyler. Thanks again. Ed W”
-Ed W (7-26-11)
“Thank you once again for great service. My needs were more than met by Brian L.. Again many thanks!
Jim L”
-Jim L (7-26-11)
“was very pleased with your service – your tech called me within my time parameters, worked diligently and intelligently to fix my problem. he got most of it and made suggestions for the one part he couldn’t resolve. will definitely use your service again.”
-Valued Customer (7-25-11)
“Great results today, as 2 longstanding problems (1 on each of my machines) were fixed. Great job!
Carol G”-Carol G (7-26-11)
“Hi, Mark did a great job – and very quickly so I could get back to what I needed to do! Thanks, Jeannine C.”
-Jeannine C. (7-25-11)
“Great job ! So good to have the PC back and working again. In the 7 years of having a PC, have never had a virus of any kind until this week. Thank you for helping. Marcia”
-Marcia (7-24-11)
“This is the fourth time I have used the service since signing on last year and as always my problems were solved in a expedient and very satisfactory manner. Your tech reps are the best!!”
-Jim B. (7-24-11)
“I want to thank you for the fine service you provided me with fixing my desktop computer and getting rid of a virus that infected my computer. Both of your representatives were very helpful and very knowledgeable and professional. Tyler was exceptional in his detail as well as his friendliness. Please commend Tyler, he is a great asset to your team. Jack R.”
-Jack R.
(7-20-11)
“Just a note to say thanks for the great, personable service from Matt and David recently. Your response time was awesome, too!”
-Carolyn D. (7-23-11)
“MATT—You did an amazing job getting my computer running again. Thanks so much. Your service is beyond me trying to learn what you know to try and repair my own. Its good to have available people like you to help us “computer challenged” folks. Thanks again.
Philip”-Philip (7-21-11)
“I want to thank you for the fine service you provided me with fixing my desktop computer and getting rid of a virus that infected my computer. Both of your representatives were very helpful and very knowledgeable and professional. Tyler was exceptional in his detail as well as his friendliness. Please commend Tyler, he is a great asset to your team. Jack R.”
-Jack R.
(7-20-11)
“I received excellent help with my technical issue and importantly, great advice regarding switching to a newer lap top. Very glad I have this service!”
-Jan J. (7/20/11)
“Thank you, Luke Ford and complete staff, for providing our computer world with the most unique and inventive company on the planet Earth. You keep adding great services and are forward thinking in a very competitive cyber space world. This is my story. My computer had 13 viruses and I was locked out. I called MCW and Kolandra secured my slot in the email response. Brian CR called and fixed me up right away! They were both customer friendly, excellent in their skills, and a great asset to MCW. Thank you, Luke Ford and staff, for making me a very happy customer. All computer users should be connected to this awesome company!
Helen H A happy customer for many years”-Helen H (7-19-11)
“Paul did a great job getting my printer back on-line. It took a total of 5 minutes, but I had some important documents to print and sign this evening. Thanks MCW and Paul for your usual great job!
John P”
-John P (7-19-11)
“You guys have been a life saver for an old coot. My issues have been complicated as well as simple (embarrassingly) and all were resolved. Chris, Sean (twice) and David A. were kind and patient with a most technologically challenged customer. Thank you again.”
-Robert (7-18-11)
“I REALLY appreciated that the techs did not expect me to know/understand what =hey were doing, explained it clearly to my level, and “walked” me through everything that I asked about.”
-Sheryl M (7-18-11)
“As usual, service was exceptional. I had a call back in a very short period of time and my small problem was resolved. Thank you for providing a valuable service!”
-Marilyn K (7-18-11)
“Matt F was EXCELLENT!!! Thank you”
-Anita A (7-18-11)
“I would like to take this opportunity to say “Thank You” to Matt (technician) for taking the extra time to assist me with a huge problem with my computer and explaining the problem. Matt actually took extra time to look into the entire problem and stayed on the telephone with me and had me to operate my computer, allowing him to see if the problem was fixed or not.
My problem is a Java 6 issue, I installed the updated version of Java (6) around July 9th and I play computer games on Pogo through Internet Explorer. Every time I play a game on Pogo and exit out of it, a Java sheet note error appears on my desk top. With Matt’s outstanding help, as stated above, he took the time to look at the Java error messages, then researched Java and found that “several” other people that has Java 6 and Pogo were having the same problem. As Matt has informed me, the true problem is with Java, Pogo and the internet explorer, as I am able to play Pogo using Foxfire and I do not receive the Java error messages.
Matt, I just can’t “Thank You” enough for helping me! Beyond “Excellent” service is what you have provided for me!
Thank you again Matt”-Romanetta F (7/18/2011)
“I usually don’t take the time to do the feedback, but this is the second time in a couple of weeks.
The last time I called Paul was the technician & today Jarod. I can only say it is always a pleasure to be able to call in & resolve my issues, I seem to have a few here & there. For some reason I can go quite awhile w/no problems, then all of a sudden there are many to deal with or I don’t know how to do something, sure is a 1000% improvement over my son the Intel engineer. I won’t go into that one!
I will never regret having joined MCW going on 4 yrs. I was in on the beginning & have watched this company blossom. My compliments to all of the technicians who make such difference with such patience & knowledge I experience every time I call. Thanks Again!”-Michelle R (7/17/2011)
“I have been a customer for over a year now. I am so impressed and pleased with your company. Thank you for providing such excellent service.”
-Michael F. (7/10/2011)
“Very good service today, if I recall his name correctly it was Roy that worked on my machine, he was fast and effective with the repairs.
He checked other items to avoid any related troubles and was set, done and gone in nearly no time. Great job!”-Jack B (7/6/2011)
“I am writing to tell you about an extraordinary tech that just helped me. His name is Jon Cu. He was remarkably fast in resolving my problem. Within 10 minutes he resolved it.
Even more he has wonderful Customer Service Skills. On a holiday, he couldn’t have been kinder and more pleasant to me. His patience was exceptional. I have always had great service from you, but this young man was outstanding. Thank you. Please compliment him.”
-Kathy M (7/4/2011)
“I have used MCW for a few years now and I have never had anything but great service. The techs are very polite and willing to listen to an old retiree who is not very savvy with computers. They answer my questions and tell me that you can’t learn if you don’t ask questions. My compliments to the techs and MCW.”
-Thomas M. (6/29/2011)
“The assistance I had on Sunday afternoon was amazing. I have a new Canon (multi uses) and I am now able to print, copy, and scan. Thank you Shawn your work was accurate, professional and charming.”
-Rosanna M (6/27/2011)
“The congenial support provided to me today by David A. was no less than brilliant –and now my printer is working! He stepped me through a complex process to reunite my PC with my printer (IP magic, I dunno) and I am very grateful.”
-Gayla D (6/22/2011)
“The technician that helped me, Jeremy, was very helpful in resolving all my issues and questions. He was nice, patient, and courteous.”
-Anita F (6/21/2011)
“Once again, MCW came to save the day. I have not had a lot of computer issues since I subscribed but, I have had enough do that it pays for itself! Thanks for the outstanding service and customer care.”
-Bill T (6/20/2011)
“I can’t tell you how glad we found you today. I really messed up my Granddaughter’s computer and thought I had lost all of her pictures of her Son and my Great-grandson…your Tech Chad walked me though and fix it . If ever i need to do any repairs on a computer you’ll be the first ones I’ll call from now on.!”
-Cecil A. (6/17/2011)
“This note expresses my satisfaction with the service that I received from your excellent technicians. I have now decided to take advantage of your offer to service my desktop computer. Thank you.”
-Pete M (6/15/2011)
“If I had ten thumbs they would all be pointing up right now along with the wearing my ear to ear grin. I had the pleasure of working with Michael R. ( Tech #31) today. His patience, kindness and listening ear was surpassed only by his skill and knowledge. I am recovering from a recent surgery on my eyes. Thus, the timing for the fake Trojan telling me that my computer was being attacked and that my passwords etc were about to be shared with the world was more than inconvenient..it was horrifying! I am not seeing very well yet so move slowly. No problem for Michael. He spoke to me calmly while waiting for me to do the manual tasks necessary to get online in safe mode. I am a happy camper. As a long time customer of MCW…Thank you once again for sending my knight in shining armor to save the day.”
-Mega M (6/12/2011)
“Thank you for the service. IT was very resourceful in the recovery/transfer phase of reloading my specific backup files. Professional and courteous in dealing with my inexperience. Computer running normal again.”
-Ronnie J (6/11/2011)
“I want you to know that I spent about 2 and one half hours with Dave and I could not have been in better hands. He was patient with me because I am not well versed in using the computer. I want you to know that he is very knowledgeable about how to correct the computer. And I was very happy to have him in my corner.”
-Cy F (6/8/2011)
“Today I spent nearly two hours with your tech and it was very productive and helpful! I appreciate your service and the competent people you have on your team. Thanks!”
-Jan J (6/7/2011)
“I liked what you have done for my laptop so much. I signed my sister up. Now her computer works great too!!! This is a must have for any computer.”
-Connie M (6/5/2011)
“I had to write to praise your techs work. He was so pleasant and patient as well as reassuring to me that I had to let his company know. I didn’t tell Paul, although he probably figured it out, I am 83 years old and not computer literate and when something goes wrong, I tend to go ballistic with nerves. I really appreciate having someone like Paul to help me out. He was so calming and had an exceptional personality. I felt I should let you know.”
-Nikki C (6/3/2011)
“Seane did a great job for me. He had the problem handled in a matter of minutes, and gave me a short-cut icon to fix the problem if it should occur again. Excellent service.”
-Suzanne W (6/2/2011)
“THANK YOU for having this man on staff…I had a virus on my computer (ugggh!) last night and he got me up and running in no time flat! His mannerism was professional, knowledgeable, courteous and client service- STELLAR!
Thanks John!!”-Mary Ann C (6/1/2011)
“Thanks to Harold M, a (mycomputerworks) employee/tech, my computer works fine again. He helped me and worked with my computer’s programs to fix my problem. Courteous and full of specific info.
Thanks Harold and Mycomputerworks.”
-Ronnie J (5/31/2011)
“I can only give My Computer Works a grade of A+.The tech took my machine and cleaned my PC, fixed the problem. He was very professional during the time he worked to get the job done on my PC. I will be very glad to recommend to all the people that i work with and associate with to use your program. Guys keep up the great work it will pay off in the long run. Again thank you.”
-Jim O (5/30/2011)
“Once again, you saved me from “computer stress.” I keep hoping I’ll never have to call you again, but, well … computers. Of course I will and all the service is friendly and patient. Thank you!”
-Judy H (5/28/2011)
“Logan performed the work on my service request to clean up the ‘Window 7 recovery’ virus, and as such I was very impressed with his effort and focus on getting the work completed. Not only am I glad to have that issue resolved in a most timely fashion, but when I opened a couple of applications that usually take quite a while to come up the time it took to load the application was greatly reduced. I have been meaning to get some virus protection put on my machine and feel quite comfortable with the protection I now have through My Computer Works.
I really appreciate what you guys did. Thanks”
-Greg T (5/27/2011)
“I just wanted to say thank you to Samuel again for his help. Once again you guys have fixed what seemed impossible! He was very nice and patient dealing with me and my son. Everyone we have dealt with at my computer works has been great. I call feeling like trashing the computer and they calmly put it back together. It’s wonderful! They are my angels of the computer world! Thanks again to Samuel and everyone at my computer works! Have a great day!”
-Jenny W (5/25/2011)
“This week I had the pleasure of working with Kevin (Thurs) and Matt (Sat). In both cases the service was exceptional! Both were also a pleasure to work with. Keep up the great work!”
-Carolyn D (5/22/2011)
“I m an active Realtor in Arizona and depend on my computer to function properly. I contracted a virus yesterday and I quickly contacted MY COMPUTER WORKS. My file was assigned to a tech named “Sam” …Wow! He was absolutely AWESOME! It took several hours of work on his part but he did not stop until the issue was repaired and I was back in business! I would never be without MCW service! It has paid for itself over and over again. I have used this company for years and have never been disappointed in any of their techs. They deliver and OVER DELIVER stellar client service in a prompt and professional manner! I don’t consider MCW monthly membership charge a ‘luxury’…it is a necessity! Thank you guys…YOU ROCK!”
-Mary Ann C. (5/19/2011)
“Tyler cleaned up my computer yesterday and did a great job!”
-Rod G (5/18/2011)
“I really appreciate you repairing my computer over the phone .This is a great idea and again Thank-you.”
-Robert H (5/17/2011)
“Yet again, I had to do something I had not done before. I truly tried to do it by myself, but Outlook refused to send my email.
I wrote a quick note asking for a suggestion and was surprised by a call from Chad. He answered my question and helped me send my email out in 3 minutes.
What I pleasure knowing I have great service and friendly help.
Thank you.”
-Leslie O (5/15/2011)
“Your technician Jon did a fantastic job fixing my computer today and I am extremely grateful for his excellent service.”
-David G (5/11/2011)
“As always, My Computer Works came to the rescue. Tech’s always give me respect even with my simplest questions. Gotta have you! Gotta keep you!”
-Susan C (5/10/2011)
“Highly recommend MCW. I have used their service for more than 5 yrs. The techs are extremely knowledgeable. My computer would have been tossed out the window by now, if I didn’t have MCW to the rescue! They understand frustration – all are polite & patient.”
-Jennifer W (5/9/2011)
“Fast and excellent and very friendly service.”
-Maureen R (5/8/2011)
“Was having download/security issues with my computer…Brad got me up to date and ready to roll in just over an hour…Great Work…keep it up!”
-Bonnie M (5/7/2011)
“Matt just fixed my computer and did a first rate job. He fixed a problem that I had been having for the last 10 days. Excellent work, fast, and courteous.”
-Carlton C (5/6/2011)
“Love ,love, love my computer works. I would not have anything else now that I have used your service. Your service is great, your techs are very knowledgeable and very polite and gracious to work with. Plus….they speak ENGLISH.”
-Cindy G (5/4/2011)
“Today is just another example of your great service.
I had a pre-booked appointment time, the tech called, I got him in and described the issue.
I scanned the extra page that was printing with each document and emailed it to him.
He knew immediately what the problem was and fixed it easily.
He was very nice, friendly and professional.I feel I have been around the world and back again with the techs of My Computer Works as I have done many things online such as real estate, trading stocks, online student and currently online instructor. They have been very helpful with all these adventures and with basic operating details. I am 64 now and my friends are amazed at my computer knowledge and much of this knowledge is what I have learned directly from the MCW techs. I have family that is really computer savvy but they are always busy with their own lives and their expertise is not necessarily in the area of service that I need. I love the MCW Techs as if they were my family, love the service they provide, and am very thankful they exist.
Sometimes I think the service is too expensive and how can I continue with it in my budget which seems to be growing smaller.
But on days like today, I am really glad that I have been able to maintain this expense.Thank you, from the bottom of my heart, for doing what you do!
A thankful client since December 2007.”
-Linda L (5/4/2011)
“I just wanted to tell you that I really appreciate your quick, thorough service. Chris, Brian and John were all very nice and helpful. They were able to correct my virus issue when I thought for sure my computer was a goner.
I tried to find a local computer business that was open on Sunday, but I didn’t have any luck. While browsing through the yellow pages for ideas I came across your ad and phoned at once. What could be better? Prompt, courteous and professional service and I didn’t even need to unplug, or take my computer in to a store.
I will definitely refer anyone I know to you and you’ll have a repeat customer in me.
Thank you so much for your help!”
-Martha H (5/2/2011)
“Thank you for your prompt and thorough service. Although I depend on my computer for work, I classify my computer knowledge as semi-literate. Your Tech, Shawn, was courteous and jumped right in and found the problems. Now I’m up and running again. Yes, I’ll be happy to recommend My Computer Works.”
-David B (5/2/2011)
“I just wanted to leave a note saying how pleased I was with the assistance I received from your technicians when our computer was invaded by a very pernicious trojan, etc. I especially appreciate their patience with me as we went through everything, and the extra time they spent to make things work again. I would recommend them to someone who needs help.
Thank you very much for your time and assistance.”
-Donna M (5/1/2011)
“Just some quick feedback – worked with Paul last night on a few problems he was fast, courteous and knowledgeable and I was so thankful the queue was empty, so I even heard from him right away – all GOOD!”
-Jeannie C (4/30/2011)
“JOHN, THANK YOU FOR REPAIRING MY PC WITHIN A REASONABLE TIME AND I MUST SAY YOUR SERVICE WAS EXCELLENT..WHEN YOU TOOK OVER MY SCREEN AND SAW THE WAY THE BROWSER WAS MOVING FROM POINT TO POINT I FELT IN GOOD HANDS WITH YOUR COMPANY..THE PROBLEM WAS RESOLVED AND ITS WORKING BETTER THAN EVER… THANKS AGAIN”
-Vinnie C (4/29/2011)
“Every thing is working great and the young man (technician) was very pleasant to work with!”
-Ralph P (4/29/2011)
“Your service is always quick and effective. I refer people to you all the time. Great job, friendly techs. It gives me peace of mind knowing you’re there.
Kudos to Sam today who fixed me up too.”-Lindsay K (4/26/11)
“The problem I had was taken care of by “Shawn” who was very patient with me, helped me work my way thru my problem, and had it resolved within just a few minutes. This was at least the 2nd or 3rd time I’ve called for help and each time, the personnel have been very, very nice, patient, and knowledgeable. The service was GREAT! Thanks again.”
-Fred P (4/22/2011)
“I just wanted to let you know that your company has taken so much of a load off me.. My computer crashed and knowing that your company had suggested the backup system and I have you guys retrieving it now…wow…
So many things are business related but knowing that even my personal things are being retrieved just helps so much to know you can take care of all my computer needs.”
-Lena F (4/20/2011)
“Excellent service was provided by Matt M. He confirmed what I suspected in that my relatively new remanufactured ink cartridge needed to be replace; i.e., remanufactured is not new. Matt also fixed a security software program that would not connect for updates. Thank you Matt M. for grand service”
-John G. (4/20/2011)
“Just want to let you know that your techs are the absolute BEST! The last 3 guys I worked with were great! My memory isn’t what it used to be and I really wish I could remember the first tech’s name that I worked with yesterday (4/18). He was exceptionally personable and made me feel extremely comfortable to ask any questions I had without feeling stupid. Great guy! Service above and beyond the call of duty!”
-Gina T (4/19/2011)
“Today was the first time I used your service. Chad was timely in calling me–within 30 minutes of the scheduled time of 10AM EDT. He was very courteous and patient in trying to have me (someone who is not really computer literate) explain the problem I was having. It only took him 33 minutes to identify and fix the problem to my satisfaction and to educate me on what the problem was and the fix for it. I would and will recommend your service to others when the opportunity presents itself.”
-Don W (4/16/2011)
“Just want to say that I’m extremely happy with the service I received today. Your technician Dave was so friendly and so helpful that my problem with finding and editing my wi-fi router password was solved in very little time. Prior to phoning your company, I was desperate for a solution. The password I had been using was no longer able to connect either my Kindle e-book reader or my Roku movie player to the internet. I wondered if anyone could solve the problem. Your man certainly came through in splendid style. Many, many thanks!”
-Joe P (4/14/2011)
“I have been using My Computer works for quite some time and I wish to complement your crew for the fine work they have been doing for me. I am an 87 year old that has a lot of time on my hands and “My Computer “ works is a God-Send.I don’t know all the ins and outs of the computer but with MCW I can get by doing what I want on the computer. Thanks once again MCW…………”
-Harry S (4/13/2011)
“I would like to Thank-You for your prompt and friendly service. My computer is running very nicely! In fact, it is running so much better than before. Your Tech was friendly and patient, and took care of my problem quickly. I’m very impressed, and pleased with your service. Please be assured, that if any of my friends need computer service, I will mention your co. Again, Thank-You so much.”
-Theresa P (4/13/2011)
“Just wanted to say how terrific my experience was yesterday. The tech’s name was Roy P. He was very professional and cleared ALL my problems. He was patient and spoke clearly and was easy to understand. I would recommend your service to anyone. Thanks again.”
-Terry B (4/13/2011)
“I am not very tech savvy but I was very impressed with the help and long hours your two techs,Fred & Chad spent on my computer. Then Chad was very helpful in steering me to newer equipment. I look forward to other helpful assistance.”
-Debbie M (4/12/2011)
“Thank you My Computer Works!! I have used your service for about a year now and I think it provides great piece of mind!! I also think that you guys do a wonderful job of answering technical issues in a timely manner!! I’m so happy to have you on my side!! Thanks!!
-Jackie S (4/10/2011)
“Just a quick thank you for the excellent service I received last night. I thought my hard drive was crashing and I was about to lose everything…My Computer Works had things cleaned up and running just as before and my fear was filled with gratitude instead!! Excellent service by very competitive techs!!”
-Tina P (4/9/2011)
“My Computer Works” isn’t just a phrase, It is exactly what happens once you give them a call. All the issues you may have with your computer, they can fix. My computer works better now than it did when I bought it! They are quick to respond and they treat you with respect and courtesy. I highly recommend them to any one any time.”
-Charlotte R (4/8/2011)
“Tyler was very kind, courteous, and considerate. He did everything I requested with a “smile” on his face.
Thank you for great service. Don’t know what I would do without you all.”-Jan D (4/7/2011)
“Wow, I sure do not know what I would do without your service. Your techs are awesome.”
-Diana M (4/6/2011)
“Was attacked by virus…. Brian handled it quickly and effectively. Then helped me some others thing’s I needed help with to get done. Was very instructional as well. I don’t need your help as often as I used too but when I do…even on a Sunday..your there and making it happen. Your monthly charge represents very good value to me especially now that I’ve gone paperless and advertizing on the web….I need a lot more tech help with software and tech issue’s.”
-Stephen M (4/4/2011)
“Thank you so much my computer works!!! My computer now works, excellent service and great communication!!”
-Echo S (4/3/2011)
“As a long-term client, I am thrilled to find a service that I can trust to do what they say they will do. I recommend them without reservation.”
-James K (4/2/2011)
“As been my usual experience, your technician was helpful, confident and polite. I enjoyed working with Jon C.”
-Mar C (4/1/2011)
“Thank you so much for getting my computer up and running again. Jeremy is awesome . I have already posted your business on my facebook page and hopefully you get some business if needed!!! Thank you again..you ROCK!!!!”
-Kim S (3/31/2011)
“My agent Fred B. was very, very nice. He worked with me for about 40 minutes and was absolutely great. He was very polite and courteous, very knowledgeable, and got the job done fast. He stayed with me on the phone the whole time. I was very impressed with the job he did, and I greatly appreciate him being there and handling my problem. Thanks to you and especially Fred B.”
-Brian L (3/30/2011)
“You guys are amazing You called back in a reasonable amount of time. The Tech had to be very knowledgeable in what he was doing. I watched a little while. He diagnosed the problem immediately explained it to me in English that I could understand and fixed it. No excuses. Terrific. Thank You”
-Bob F (3/29/2011)
“Just wanted to say many thanks to Matt and John (the awesome technicians who spent hrs. fixing our computer). They have lots of patience!! Kudos to you two!!”
-Amy P (3/28/2011)
“I have had two recent request from technicians assistance. Each time I have received a patient, knowledgeable technician that assisted me through my dilemma.
Thanks for the people that you screen to assist and promote your company.”
-Yvonne J (3/26/2011)
“Thanks Bryan for helping me out with my infected computer. You are amazing! As per usual, you took care of the problems and answered my questions.”
-Bill A (3/25/2011)
“I want to personally thank Brad, lead technician, for the six hours he spent working significant problems on our computer yesterday afternoon (March 23rd) into the evening and any others that assisted him. Problems on our computer existed for quite some time though I could work around or accept some things working sporadically. The proverbial straw that broke the camels back was an inability to send emails. I have been a subscriber of My Computer Works for two years and don’t anticipate making any changes, i.e., keeping your service. Thanks again for being ever so helpful.”
-John G (3/24/2011)
“I called you on March 22,2011 @ around 4 PM. The intake person was very courteous and helpful. The technicians were very knowledgeable and had my computer fixed within 4 hours. It was wonderful service and I was very satisifed with the results…a computer that works. Thank you and if I am in need of service for computer problems in the future I will definitely call you again”
-Joanne S (3/23/2011)
“I really love this service. No question I have is ever too trivial and the technicians always help me either understand or fix the problem. It is worth the money just to have peace of mind that my computer is protected and anytime I have a problem or question it is just a phone call away.”
-Pam E (3/21/2011)
“I have a new best friend. His name is Roy. Roy did a fantastic job on my computer. I will save your number, and I will pass it along to card club next month. Thanks again to Roy.”
-Kathy H (3/20/2011)
“Thank you so much for helping me today. My 4 year old has a knack for doing crazy things to my computer. Logan knew exactly what the problem was, even from my not-so-understandable description. I think having this service and people like Logan at my, well, beckon call, is wonderful and worth it. Thank you for helping me on a Saturday.”
-Amie B (3/19/2011)
“I have to say that my recent experience with My Computer Works was nothing short of excellent. Every single time I reach out to you, I am treated with utmost respect; the technicians are terrific, courteous and knowledgeable. Given the complex world we live in and that almost all companies are sending their technical assistance to a third party, it is extremely refreshing that My Computer Works does it all and keeps my computers running without the hassle of waiting. I have the plan where a technician gets back to you within an hour and usually its way sooner than that. They are NEVER late in calling. They comprehend and communicate effectively and are the best support I have ever seen. I would recommend them to any size company. It’s like having your own IT department without having your own IT department!
Fantastic!!!!! Don’t change what you are doing. This is what customer service is all about!”
-Matt K (3/18/2011)
“Hi, This is the first time I’ve actually taken a moment to send feedback, so this applies to every tech from MyComputerWorks who has ever worked on my computer.
Each one has been outstanding, patient, thorough, and very helpful.I thank you so much!”
-Mary Anne R (3/17/2011)
“I am one of your biggest fans, and have several computers on the system…so I meet a lot of your techs.
Wanted to let you know that one of your techs,(Matt McQ Tech #28), went out of his way to resolve a question about the 7 OS, and then to communicate with me.
I had to leave while he was researching and returned to my desk to see a nice note explaining what he learned and what he completed on the session.
My world has a lot of distractions, and I really like the idea of written follow up. Then I can take it to the next level, when my time allows.
Your techs have so much knowledge and insight to share! I truly appreciate that Matt made the extra effort to help me.”
-Debbie O (3/16/2011)
“Had some issues with my computer and scanner changing settings on me. I worked with Samuel and he had my problem fixed in 10-15 minutes. Excellent service from a competent serviceperson. You people are the best !”
-Shawn D (3/15/2011)
“I have been a client for almost 3 years and have always been pleased w/ the service I receive when I am having a problem.
Today, however, my technician excelled! I had called to report that a message came up notifying me that I didn’t have a firewall turned on. While I was speaking to Kyle S, the technician that contacted me, I also explained that my computer was running extremely slow. Kyle spent over 2 hours checking out my entire computer and was able to solve the problem! We were on the verge of buying a new computer, as was suggested by another technician a few weeks ago, but now that is not necessary. It is running as it should.
Kyle did an excellent job and saved us from shopping for a new computer! He deserves to be commended for his expertise!! Thanks Kyle!!”-Eileen M (3/14/2011)
“Les was my technician and he was great:) He was very patient with me considering I know almost nothing about computers! My computer was fixed perfectly…”
-Ashley R (3/11/2011)
“The service was great. The technician was great and very helpful in answering the my questions. I would recommend this service to anyone that had computer problems.”
-Robert N (3/10/2011)
“Thanks so much for assisting me with an Outlook problem. The program kept freezing. It took several tries to find the solution, but it works great now. A special thanks to Matt for all his work. I would recommend Computer Works to all of my friends and co-workers.”
-Marilyn P (3/9/2011 )
“Walter did an outstanding job. We had issues with my phone service the land line stopped working (thank you Cox cable) and my cell phone doesn’t get very good reception in the area where I live, no one’s cell phone gets good reception here. Walter had to call me back several times but he hung in there and all I can say is job well done Walter.”
-Mick B (3/8/2011)
“I just wanted to let you know that the most recent service i had was very successful. I forgot the professionals name, but he was very knowledgeable, very well spoken and respectful. He gave me some suggestions for other issues and made me understand what he was talking about on my level of computer intelligence, A++++++++++
Thank you again for your help.”-Phil C (3/6/2011)
“Absolutely the BEST service…..Thank You!”
-Beverly T (3/5/2011)
“Tech found a solution to a longstanding and terribly irritating problem with fingerprint reader program. I am no longer tempted to use that machine as a boat anchor . Thank you!”
-Carol G
(3/4/2011)
“Both guys (Fred and Jeremy) called to help me. Both found different ways to restore my sanity and computer function. I am VERY grateful!”
-Cie S (3/3/2011)
“I am and old man of 88 and I really rely on MCW. I am a real dummy when it comes to a PC but with help from MCW. I manage to get thru my many problems. God Bless the entire Crew of MCW.”
-Harry S (3/3/2011)
“I really enjoyed working with Les . the removal process was not a piece of cake he earned his keep and then some. I’m an old programmer and know what it takes to do what he did and I respect him for that.”
-Bill B (3/3/2011)
“Ran in to all kinds of issues trying to replace a wireless router. Damon was on top of the problem assisting me with all the router/UBS adapter issues and hooking up my wireless printer to the new system. Thanks for the usual EXCELLENT help from MCW/Damon! I am online once again!!”
-John P (3/2/2011)
“I have used the service several times over the past few years with great results. Today the technician fixed my email service, what a relief that was. I had just upgraded to the premium service and getting a call back within an hour, was a great improvement.”
-Vincent C (3/2/2011)
“My Computer Works technician, Fred B. #11, just fixed 2 of our computer’s errors with an issue that we would not otherwise have known about. He was very courteous, knowledgeable and explained to me the steps he needed to take in order to fix our computer’s problems. He also showed patience in what were probably ‘stupid’ questions – he never made me feel like it was a stupid question.
Our computers are now working the way they should and I wanted to let you know what a terrific technician you have. If I could request Fred every time we have an issue, I would love to.”
-Marsha K (2/28/2011)
“I placed a service call today and the tech assigned to my problem was Bryan Cr. His handling of my case compels me to write to let you know that he handled my problem knowledgeably and with dispatch. I have a love-hate relationship with computers and any time Bryan has been assigned to my case the very first thing he does is set my mind at ease after which he quickly and efficiently diagnoses the problem and always seems to know how to resolve it. He explains to me what he is doing and provides enough of a tutorial that often helps me to resolve a situation in the future without having to put in a call for assistance. It’s always easy to complain when service is not what we think it should be and I’m sure those voices are louder than the voices with praise which is why I wanted to be sure to let you know Bryan Cr is a credit to your staff of techs. I appreciated his help.”
-Don G (2/28/2011)
“THIS IS AN EXCELLENT COMPANY!!! KEEP UP THE GOOD WORK!!!”
-Bill R. (2/26/2011)
“First off, I want to thank both David and Chad for their professionalism and respect for helping me handle the problem that I encountered this morning with my PC.
My first contact was with David and he is very customer focused. He had another call on the line, asked if he could call me back in a few minutes as he was finishing up with his other customer. He called within minutes and stayed with me to get the necessary information and explained everything that your company has to offer. As I was explaining the problem, it was impressive that he knew exactly what was going on with my PC. He told me that I was in the queue for service and that someone would be with me within a few hours.
Within an hour, Chad call me and he explained to me what we would do. Very patient and explained the process as we went along, Chad was very easy to talk with as I explained what happened. Once Chad had access to my PC, he said he would call if there was a question or something that I needed to do, and then I watched what he did. As the morning progressed, Chad called when he needed me to do things, and the process did take a bit of time, just over the 3 hour mark. Chad was very professional, answered all my questions, suggested things and told me that my PC was not in horrible shape overall once things were being cleaned up.
Just pure excellence and professional. I will not hesitate to contact your group again if anything else comes up… (which I am hoping it doesn’t but now-a-days, you never know).”
-John S (2/25/2011)
“Thanks Brian, for the excellent way that you got rid of over 200 infections on my computer. Thanks for calling me back a second time after I got home. Super Job.”
-Gayle B (2/24/2011)
“Matt was helpful, informative, knowledgeable and thoughtful.
He gets an A+ …
Keep up the good (Computer) Works,”-Patsy L. (2/23/2011)
“I couldn`t be more satisfied with the outcome of My Computer Works. Matt did a fine job on my computer, and it is now working as it should. He was very pleasant, and you can be assured I will sing your praises to all my friends.
Thanks so very much!”-Madeline C (2/23/2011)
“I am delighted to say the problem is fixed and the service was great. Last week I recommended MyComputer Works to a few of my friends. We cannot all afford to have a tech on hand and this works wonderfully.
Thanks again.”-Patricia P. (2/22/2011)
“I have only the highest praise for the service, promptness, professionalism and courtesy you have given to my account and my computer problems. You get it done right!”
-Joel L. (2/20/2011)
“As always, My Computer Works did a fantastic job. Matt worked on my computer for 4 hours today to resolve all the issues and get it back up and running super efficient. Excellent service.”
-Tami L. (2/19/2011)
“Harold did an excellent job for me. He solved many complicated issues for me.
He’s the Best!!!!”-Don A. (2/19/2011)
“I am ever so grateful to have the assistance of My Computer Works.
All the techs are polite and knowledgeable. I just bought a new computer and have been calling daily for their assistance. Without them, I probably would still be looking for the turn on button.
This is a service I cannot live without.”-Danielle D (2/17/2011)
“Matt called with a problem I didn’t even know about that I was having and in no time he had it completely taken care of plus another one I told him about. I think you provide a great service to those of us who are computer challenged. Many thanks to Matt for the call today.”
-Roz J (2/16/2011)
“Thank you for your great assistance. Your company is fantastic. The tune up went well.”
-Reggie C. (2/15/2011)
“Kevin helped me this morning. As always, I get exceptional service from your staff and today was no exception.
Thank you for providing a great service!”
-Marilyn K (2/14/2011)
“Amazing! That is all I can say! Michael F was AMAZING. The problem was very “weird” and was not responding to “treatment” as it should have, but Michael stayed on it and worked through many steps to correct it! He saved me hours of work that I would have had to endure! He is my hero for the day!
-Ruth W. (2/14/2011)
“Mike was very helpful and efficient in his dealings with my problem. It was a pleasure to work with him as well as all your tech’s and company staff. Thank you very much for being their for me and assisting in taking care of my problems.”
-Harvey S. (2/13/2011)
“My complements to your staff and especially to Paul who was very professional as well as knowledgeable.
My PALLADIUM virus was removed and my computer is up and running as usual.
Again, thanks!!”
-Marty H. (2/11/2011)
“I have been having horrible trouble with my computer for a few weeks now….. FINALLY discovered it was actually a hardware issue! You guys managed to guide me through all the issues to get this fixed…..with the help of my own “personal hardware specialist” (son visiting from out of town). Between you all at My Computer Works and him, my computer is finally up and running smooth as ever! THANK YOU ALL for your support!
My son is also extremely impressed with the level of service we have received. He says to me…….”mom, that company is the best thing for you, what a great idea, money well spent”…….i agree!”
-Linda B. (2/10/2011)
“Your courteous and most professional service was excellent from start to finish! Chad, my technician, was also extremely knowledgeable and provided fabulous customer service… I am definitely a highly satisfied customer.”
-Mary B. (2/10/2011)
“Fred did a great job!!! He was so patient and so efficient! Thank you again for being there when I needed you.”
-Grace R. (2/9/2011)
“Just a quick comment that whenever I call your office for tech support, no matter who answers the phone, they are always super friendly, attentive, and polite. I really appreciate it, esp. after a hard day of work myself! Thanks!”
-Lisa A. (2/8/2011)
“Thank you for your assistance today. Printing is a very important function when using your computer as I found out today when I couldn’t print. The response time was fast and the tech was efficient and pleasant to work with. Thanks Computer Works!”
-Marilyn P. (2/7/2011)
“I am a very satisfied long-term customer and have recommended My Computer Works to a many of my friends and relatives. I am delighted to continue recommending My Computer Works whenever computer help is required.
A good example of why I recommend My Computer Works occurred yesterday evening. I addition to fixing a problem, John spent almost ten minutes responding to questions I had concerning protection of my system from hacking and phishing. His advice was excellent, and it will be implemented promptly. His outstanding courtesy and care in fully answering my questions was very much appreciated!
Such assistance is typical of My Computer Works personnel (in contrast to the frequently inaccurate and sometimes curt response supplied by many corporate “help desks”, which barely qualify for that label).
Many Thanks and Very Best Regards”
-Leroy B. (2/7/2011)
“Despite my going through a very difficult time since my PC was infected, as my livelihood is dependent on it…each and every one of your technicians was there in my hour of need. Professional, courteous, friendly, explaining what was going on, and guiding me in the right direction. A business that actually does what it claims. Thank you so much!”
-Maida W. (2/6/2011)
“Computer Works has always returned my calls for help promptly and I’ve always had my problem fixed by knowledgeable techs.”
-Jerry P. (2/5/2011)
“I wish to thank you for saving me twice in one month! For some reason, I have received two rogue viruses in one month which have totally had a negative impact on my professional productivity! I have finally found someone who can solve the problem in a reasonable period of time.”
-Faith B. (2/4/2011)
“Just want to say thanks for the great job that Walter did on my computer today. He was very professional and patient and really knew his stuff. I have been a customer since the very beginning of your company and really appreciate the service.”
-Patricia F. (2/2/2011)
“I don’t try to find problems to call you guys, but I’m always excited when one comes up and I get to experience your expertise!
-Ruth W. (2/1/2011)
“The premium 1 hour call back service is great. Can’t imagine going back to the 3 to 6 hour program. Brian was very, very, professional, courteous, and knowledgeable. Have recommended the service for our Church also. Again, thanks for the excellent service.”
-George G. (1/31/2011)
“Excellent as usual and as always was asked if there was anything else. I learned how to do a small task that had been stumping me for some time.”
-Linda H. (1/31/2011)
“Harold did a GREAT job today helping me out with my various problems. He was most considerate and very knowledgeable. I’m sure he is a great employee for you.”
-Janna M. (1/29/2011)
“I’m taking the time out of my busy day to send a brief note regarding my experience last week with MCW. I had a total system failure with a 6 week highly upgraded Dell computer, stemming from the problematic Windows Vista OS. I had the good fortune of being assigned to one of your technicians. Not only did did the tech resolve all my issues, he worked with me on restoring my backup files and kept in constant touch through-out the entire episode. I feel that what differentiates him from the “pack” is his empathetic disposition along with a high degree of professionalism and experience. Wiping everything off my system was a very unsettling decision that I had to make, but I felt confident in the techs abilities to restore my data files.
Thank you for having the foresight to hire excellent computer technicians.”
-Lorraine M. (09/29/2008)
“MCW is a great company and I highly recommend their services!”
-Midge M. (09/20/2008)
“Thank you for calling me back and fixing my computer, I was getting nervous about it crashing or getting a virus and losing the information I have. You saved the day!!”
-Cindy L. (10/20/2008)
“Excellent! [Your technician] was great. Never in a hurry. Got me straightened out. Thank you.”
-Dan and Judy D. (10/24/2008)
“I would like to express my sincere appreciation for the expertise, patience, and professionalism expressed by [your technician] in solving what must have been a very complicated problem with my computer. I will with out doubt be a walking advertisement for your product and your fine professional staff. It has indeed been an eye opening experience, one which I will not hesitate to recommend to my fellow attorneys and professionals. Thank you for a very productive experience.”
-Stephen S. (11/10/2008)
“I want to personally thank you. I was skeptical about your service at first but now that I have used it I am totally sold on it. I have had nothing but the utmost in professional technical service. I make it a rule never tell others about something unless I have tried it first, in other words, if it works for me and I am please with it I think others should know about it. I have already started passing the word about My Computer Works. I especially love the fact that your techs speak ‘understandable English.’ My only problem is, ‘Why the heck didn’t I think of starting a business like this?”
-Larry S. (11/15/2008)
“Your note serves as a reminder to let you know how valuable this service has been to me. I love to spend money for value. I do refer everyone I know to your company. My wife says I should be selling your service!! Thanks again, I’ve been a member since June of 2007 … By the way, I never buy anything from an infomercial … However, I did this time.”
-Jim C. (11/20/2008)
“I am very happy about the service I received. [Your technician] is very knowledgeable and very efficient towards his work. Most of all, he has a lot of patience towards his customer as well. Thank you very much for your service.”
-Elaina G. (12/17/2008)
“I am now up and running with no problems thanks to [your technician]. Please thank him again for me. He is a keeper in my book!
I have nothing but praise at the way he attacked the problem and worked with me on-line to get the problem resolved. Business is 24/7 these days and your technician’s help was much appreciated. I will not hesitate letting other people know about your company, especially my company management.”-Woody R. (12/28/2008)
“Dear Matthew (Tech),
I cannot thank you enough for your thoroughness regarding our session of late. Your attention to detail is greatly appreciated. I sense your caring ways and I wish I were as knowledgeable as you are in the computer field but I have much more water pass under my bridge then you. I appreciate your kindness Matthew and it is a virtue that seems to be disappearing in America these days. Please never lose it. I’m a happily retired senior individual and let it suffice to say I feel I have earned it. I do keep up to the best of my abilities and I still run with the Big Dogs. My computer is my pain! I use it. I need it. I hate it. You MCW are it’s savior. LoL. I do not intentionally do anything to give myself problems with this E-Monster. I cannot afford the waste of time it takes to correct the problems caused by the inconsiderate ones called “Hackers”. They should all be cast into the desert and be left to dry into oblivion. I’m sorry for the lengthy dissertation and I will end it now. U R All Special.”
-Paul M. (07/14/2009)
“I don’t find many companies I can always count on! However this evening, Travis renewed my faith in your company and the youth of America! I called this afternoon about a problem with my main computer. When Travis called he couldn’t be more polite! He asked me a few questions and then went right to work! He called back a little later and was finished with that problem! I asked him if he could look into a few problems I was having with the laptop I had purchased for my former job with “Farmer’s Insurance.” He was very pleasant and again asked me more questions. By this time he knew he was speaking to someone who was not computer savvy! Once again he went to work. As he worked, I spoke with a few friends who said I had asked him to do something impossible!
A few minutes later, Travis called! He had my old printer and computer set up to work with my new (Vista) laptop!! Mr. Ford, please give my thanks to Travis! He is not only a fabulous Tech.! He is a truly, “Customer Service” expert! Most of all he listened and then took care of the problem! Your company should be proud of this young man! Because of him I will refer anyone I know with a computer to call your company!”
-Sharon H (07/30/2009)
“This is to thank Harold for an amazing job he did in my computer on Tuesday. He solved all the issues very quickly. My computer works faster, all my program working good and it is shutting down and turning on as it should. I want him to know that he is not only a great technician, also, his friendly/dedicated and understanding interaction with customers goes a long way motivating to stay with MCW and recommend this service to business people and friends.
thank you MCW for Harold”
-Sylvia S. (0/28/2009)
“I know people quickly contact someone in authority when they’re unhappy with service they’ve received, but I just wanted you to know how extremely happy I am with your employee Matt M.
He helped resolve the issue concerning my computer and also took the time to go over a few questions I had concerning purchasing a laptop.
He was very efficient, friendly and knowledgeable.
He’s definitely a keeper!
Best Regards”-Nancy J. (10/09/2009)
“I am a new customer and have been working with Kirk. I am really kind of stunned at how good this service is. I had a horrendous Outlook problem. I had thousands of folders within Outlook – lots of data – and ran into the limitations of the file system I had. I hired one expert who promptly destroyed my system entirely. Whereas I couldn’t open folders before, after he worked on the system, I still couldn’t open folders but also couldn’t send or receive. Several computer experts declined the job saying they couldn’t do it. A couple said they would try, but weren’t sure if they’d be successful. Kirk told me you guys would fix it, no problem, and you did. I’ve had to call back for a few other issues related to the program and each time it has been the same thing: a real live human being to talk to, a fast response, and a tech who actually really knows what he’s doing and who I can understand. If I have any questions Kirk is extremely responsive, does what he does, and does it quickly. It’s made me realize how jaded I have become that I am so surprised that you do what you say. I have started recommending you.”
-Anna S. (11/06/2009)
“I have only written to you one before, to say I appreciate the service and viability of the results received from My Computer Works. Today I had the occasion to have “Fred” work on my computer, and now I can use some programs and functionality that were not available to me before his visit and work.
Thanks to Fred and My Computer Works for getting me Up & Running!”
-David A. (11/25/2009)
“Thanks Logan (technician), I went to Fry’s and bought 2GB of ram, installed it myself, and couldn’t be happier”
-David H. (05/21/2010)
“I have been a member of MCW for a few years and have worked with a number of your technicians. Yesterday I had the “opportunity” to work with technician #20 Logan –WOW– what a pleasure. Without wasting your time let me say the level of professionalism and courteous he gave me was remarkable !!!”
-John R. (06/06/2010)
“Just want to let you know how much I appreciate your services and to compliment your techs and especially John CO #18 for his help this morning.
Setting up a new computer with Windows 7 has been a challenge in some respects and I would have been lost without John this morning.
My compliments to you and your staff.”
-Pat P. (08/16/2010)
“I wanted to let you know that I was on the phone all morning with one of your tech guys-Mike. He was very knowledgeable and stayed calm through 4 hours of getting my computers up and running. Thanks.”
-Cheryl B. (07/19/2010)
“Over the past week I’ve had loads of trouble with my main computer which you guys service (skipping the drawn out details). The actions so far have not helped and it was as sick as ever for a while, in a continuation from last night after scanning & scanning and more tonight I hooked up with your man John C. He patiently reviewed the history, evaluated the situation, questioned me on relevant items and made a suggestion to eliminate and isolate the potential items one at time. Although the computer was acting exactly like a virus it was not but that was not known till after all the scans, testing & cleaning however John had a hunch and he was acting on that – good thing for that.
The end result was / is the rapid, and so far, correct resolution by simply unplugging my multiple USB peripherals and reattaching them one by one till it was found. Bingo – fast, clean and systematic, John C. used the “Keep It Simple” principle which was right on the money avoiding tons of potentially wasted time and heartache.
I can tell you this; John C. “CERTAINLY” has the correct technical mind and approach with a smooth follow-through.
You have a GOOD MAN with him; he nailed it logically & quickly by reviewing the data and going for it.
So far over the past year or two (how long has it been…?) every tech I’ve had has been a talented professional and I am certain any other would have reached this same conclusion also after the ground work had been done but the rapid end result and the way it was handled is absolutely worth an honorable mention on a silver platter.He’s got my vote for the bonus of the month this time around.
Hat’s off to John C., job well done.”
-Jack B. (07/28/2010)
“I’m happy to report a great experience with your staff today. In a hotel this morning, I needed assistance for my husband to be able to use my laptop for his work. His laptop sent back to company – on the blink. Your staff was amazing!! Am so very grateful!! We hope you hang on to this business as long a you can. They just don’t measure up once sold and we are getting spoiled by your service.
I think Roy is my favorite tech and would love to have him every time!! Grateful for his demeanor, patience, interest in creating success with my situation in a hotel, his knowledge and style. I walked away extremely happy. Worth every penny spent monthly”
-Louise R., (09/13/2010)
